Support — Black Belt

Black Belt is a private jiu-jitsu training journal for iPhone. Log sessions, review your consistency and keep your belt and competition history. Apple Health and WHOOP are optional connections. There is no Black Belt account. After purchase or trial access is established, manual logging works offline.

For help, email support@andeslabs.ai. Include the app version and build, iOS version, and a description of what you were doing. Start with a description of the problem; do not send health information, private journal files, passwords or purchase-account credentials.

What does a settings backup contain?

Open Profile → Settings → Journal. Export settings creates a .blackbeltsettings file you can save through the iOS share sheet. Settings backup offers an optional copy in iCloud Drive.

Both save only your appearance choice and backup-completion notification preference. They do not include sessions, notes, profile, templates, planning, location tags or health history. They are not journal backups and cannot recover your journal after device loss, app deletion or Erase all data.

Black Belt requests that iOS exclude local journal files from device backup. This is not a guarantee of iOS backup behavior. Do not rely on an operating-system backup as a promised journal recovery method.

Can I restore my appearance settings?

In Profile → Settings → Journal → Restore, use Choose a settings file or Restore settings from iCloud. Review the two preferences and choose Apply settings to confirm. Applying settings leaves your journal and Health permissions unchanged. Cancel if you do not want to apply them.

Can I export my journal?

Yes. Open Profile → Settings → Journal → Export journal CSV. Black Belt prepares readable CSV files of what you wrote (sessions, reflections, belts, templates, goals, competition records and profile text) and opens the iOS share sheet so you choose where they go. Location fields and self-reported wellness context are included only if you turn on those options for that export. Apple Health and WHOOP measurements, photos and provider identifiers are never included. Nothing is sent to us.

If your subscription has ended, the subscription screen also offers Export journal CSV, so you can take your journal with you without paying.

Can I move or recover my journal?

Black Belt cannot import CSV files, so a CSV export is a readable copy, not a backup. A settings file cannot move the journal to another iPhone or rebuild it after loss either. We do not keep a hosted copy of your training journal that support can recover for you.

If you already have a compatible full journal archive saved by an earlier version, open Profile → Settings → Journal → Restore → Restore existing journal archive. Select the .blackbeltarchive file, review the validation and replacement notice, and confirm only if you intend to replace the current journal. An existing archive in iCloud Drive is a separate source from the new settings backup.

Importing an existing journal archive replaces the current on-device journal. The replaced journal cannot be recovered by a settings export. Keep the original archive until you have checked the restored journal. Older archives may contain private notes, health information and locations; store them securely.

What happens when I erase data?

Profile → Settings → Journal → Erase all data asks for confirmation. It removes the local journal, local integration credentials and reminders, and the app’s settings backup in iCloud Drive. It attempts to remove workouts Black Belt created in Apple Health when Health permits.

Existing journal archives are not removed. Files you previously saved or shared outside the app remain at their destinations. Erasing local data does not cancel your App Store subscription, remove the purchase entitlement, or guarantee deletion of records held by connected services. See the Privacy Policy for service-specific data handling.

Read the confirmation before continuing. If erase reports an error, follow its retry or recovery instructions; do not assume it finished.

How do I manage Apple Health access?

Open Profile → Settings → Health & recovery to review the app’s Health controls. Use Apple’s Health or iOS privacy settings to grant, narrow or revoke permissions. The app cannot infer every individual read denial from a completed permission request; no available data may mean no values are shown. Manual logging does not require Health access.

To remove local Apple Health imports, choose Delete Apple Health data in Health & recovery and confirm. This removes the app’s imported Health data and links; it does not delete the original records from Apple’s Health app. Authored or edited sessions can remain, and future imports can add provider data again.

How do I disconnect WHOOP or remove its imported data?

Open Profile → Settings → Health & recovery, then use the WHOOP controls. Disconnect WHOOP removes the local connection credentials when it succeeds and requests provider revocation when the required token is available. You can also revoke access through your WHOOP account.

Disconnecting retains previously imported WHOOP history in the local journal. Delete WHOOP data is a separate confirmed action for removing the app’s local WHOOP evidence. If you leave or restore the connection, future imports may add data again. Manual logging remains available when WHOOP is unavailable.

Why do two sessions seem to describe one workout?

Black Belt tries to match imported workouts with existing sessions. Differences in recorded time or duration can prevent a match. Inspect the session’s source and details before changing it. For a WHOOP import you do not want in the training journal, the app offers Not training and a way to review hidden imports. Describe the issue to support before sending any private data.

How do I manage or restore a purchase?

For a recurring subscription, open Profile → Settings → Black Belt Pro and choose Manage in App Store, or use your Apple Account’s Subscriptions settings. Apple handles billing and cancellation. Prices and trial eligibility are shown before purchase.

Use Restore purchases on the paywall or the Black Belt Pro screen in Settings to check an existing purchase. Restore using the Apple Account that made the purchase. Restoring paid access does not restore your training journal; the journal and purchase entitlement are separate.

Founder is a one-time non-consumable unlock. It does not renew and has no recurring subscription to cancel. Its purchase can be restored through the same restore action.

To use an App Store offer code, choose Redeem on the paywall or the Black Belt Pro screen in Settings. Apple’s own redemption sheet opens; Apple validates the code.

Something looks wrong after an update. What should I do?

If you see a storage or recovery error, keep the app installed and contact support before erasing data or reinstalling. Record the visible error text and the app/iOS versions without including private journal content. The app may show a retry or recovery action; do not treat a settings export as a safety copy of the journal.

Profile → Settings → Diagnostics offers on-device crash and hang reports. Share diagnostics only if you choose to do so, and review what you are sending. A support request does not require your full journal or health history.

Where are the privacy policy and terms?

Read the Privacy Policy. Black Belt uses Apple’s Standard End User License Agreement. These links are also available from the paywall and the app’s Settings.

Contact support@andeslabs.ai for app issues, feedback or feature requests.